Whose Job Is It?

Whose Job Is It?

A guide to help you find the right person, with the right answer!

Frequently Asked Questions

Doctor and/or Dentist

How do I find a doctor or dentist in Gananoque?

Visit the Health and Social Services Webpage
Council Meetings

How do I find information about council meetings, agendas or minutes?

Visit Council Meetings
Town Council Members

How do I contact the Mayor or a Councillor?

Visit Town Council Members
Recreation, Sports and Leisure Programs

What recreational activities are available?

Visit Recreation, Sports and Leisure Programs
Winter Activities

What activities are there to do in the winter?

Visit Recreation, Sports and Leisure Programs
Events Calendar

How do I find information about local events and festivals?

Visit Events Calendar
Property Taxes

How often are taxes billed and when are they due?

Visit Property Taxes
Annual Tax Rates

What are the tax rates, current, and 3 previous years?

Visit Annual Tax Rates
Property Assessment

Why is my assessment so high and who can I call regarding a re-assessment?

Visit Property Assessment
Map of Area

Where can I get a map of the area?

Visit Visitor Centre
Playgrounds and Parks

What outdoor activities can I enjoy while visiting?

Visit Our Playground
Municipal Marina

Where is the marina?

Visit Municipal Marina
Waste and Recycling

When is my garbage picked up? and What can I recycle or take to landfill?

Visit Waste and Recycling
Visit Utilities and Billing

How often is water/sewer billed and when is it due? and What are the water/sewer rates?

Visit Utilities and Billing

Administration

  • Commissioner of Oaths 
  • Request for Records 
  • Accessibility Inquiries 
  • Municipal Election Inquiries 
  • Council Agendas, Minutes and By-laws 
  • Emergency Management 
  • Civil Marriage Officiant

Chief Administrative Officer

Clerk/CEMC 

Building

  • Inspections 
  • New Construction 
  • Permits 
  • Plumbing 
  • Renovation/additions 
  • Accessory buildings 
  • Signage 
  • Swimming Pools/Hot Tubs

Chief Building Official

By-Law Enforcement

  • Dogs at Large or Barking 
  • Dog Tags (Town Hall, Pet Valu)

Animal Control (Dogs)

By-Law

  • Complaints 
  • Property Standards 
  • Refuse and debris 
  • Safe property (neat and tidy)

Downtown Gananoque BIA

Economic Development

  • Business resources and funding 
  • Commercial real estate listings 
  • Community Improvement Plan 
  • Investment opportunities 
  • New business information 
  • Social media and Corporate Branding

Economic Development and Communications Officer

Emergency Services

In case of Emergency call 9-1-1.

Fire Department

  • Andrew Dickson Chief 

Police Department

Finance

  • Accounts Payable
    • 613-382-2149 ext. 1110 
  • Property Taxes/Accounts Receivable
    • 613-382-2149 ext. 1114 
  • Water Billing Meter Read Request
    • 613-382-2149 ext. 1117 

We offer e-billing and pre-authorized payment plans. You can receive your quarterly water/sewer bill by email. To participate send a request to utilitybills@gananoque.ca.

For more information on Water/Sewer billing cycles or rates visit the Utilities and Billings.

Treasurer

Gananoque Public Library

Gananoque Trails

The Gananoque Trail System is made up of a 12 km perimeter hike that may be divided into three returns to Trailhead loops.

Landfill Notice

The Town of Gananoque does not have a landfill site. Unwanted items will be accepted from residents of Gananoque at the following; 

Waste Services Inc.

  • 1266 McAdoo’s Lane, Kingston, Ontario 
  • 613-548-4428

Waste Management

  • 62 St. Remy Place Kingston, Ontario 
  • 613-549-7401 ext. 252

Licenses and Permits

All licenses, permits, and applications are on the Town's website. Please fill out applications and drop off at Town Hall or email the appropriate staff member.

Marriage Licenses

Lottery Licenses

Lottery Licenses (Provincial)

  • 1-800-522-2876

Death Registrations (Town)

Death Registrations (Provincial) 

  • 1-800-461-2156

Taxi Licenses

Downtown Banner

Mobile Canteen Licenses

Entrance Permits 

Special Events  

Building Permits 

Planning Applications 

Heritage Permits

Locates (hydro, gas, cable)

Ontario One

  • 1-800-400-2255

Parking and Ticket Payment

By-Law Enforcement

Parking Ticket Payment

Parks and Recreation / Marina

Park and Recreation Manager

  • Park Maintenance 
  • Playground Maintenance

Superintendent of Parks & Facilities 

Recreation & Marina Coordinator

  • Facility bookings:        
    • Arena, Parks, Sports Fields 
  • Slip rental applications - online 
  • Seasonal & Transient Dockage 
  • Parking Passes - Marina office 
  • Reservation Request Form 
  • Recreational Program Information

Planning and Development

  • Development Permit By-law (Zoning) 
  • Permitted uses/setbacks 
  • Severance/Consent 
  • Civic Address (911 numbers) 
  • Subdivision/Condominium

Manager of Planning and Development 

Public / Private Septic System Inspections

Public Utilities and Roads

Superintendent of Water & Wastewater

Utility Administrator

  • Traci Vandusen 
  • Usage Inquiries 
  • Water Meters 
  • Water Shut Off / On

Public Works

  • Excavation/Encroachment applications 
  • Potholes/Street Repairs 
  • Sidewalk Repair & Maintenance 
  • Spring/Fall Leaf, Brush, Clean Lumber and Yard 
  • Garbage and Recycle Pickup 
  • Snow Plowing and Sanding 
  • Traffic and Street Lights outages 
  • Bag tags can be purchased at Town Hall, Metro,  Whites, Home Hardware, and Shoppers Convenience.

Manager Public Works

Recycling Schedule

The Town of Gananoque recycling and garbage pick-up is a contracted service with Waste Connections Canada. 

Report Streetlight Outages

  • 613-382-2149 ext. 1613

Town Council

Regular Council Meetings are held on the 1st and 3rd Wednesday of each month at 5:00 p.m. in the Town Hall Council Chambers, 30 King Street, East, 2nd Floor. The Agenda will be posted on the Town’s website. Public attendance is welcome. To appear before Council as a Delegation, the application and policy can be found on the Town’s website under “Town Council.” Please submit your complete application to the Clerk by the Wednesday, prior to 12:00 p.m. (Noon) before the next scheduled Council meeting.

Council Members (Term 2022-2026)

Visitor Centre

Have an EVENT?

Please use our online submission form to have your local event added to our calendar:

Visitor Centre