Property taxes are due on the last business day in March, May, August and October each year.
Please be advised that the interim tax notices are mailed at the beginning of March to all Town of Gananoque property owners, excluding those paid by mortgage companies or by pre-authorized payments. Final tax bills are mailed at the beginning of August.
If you have not yet received your tax notice please contact the Taxes and Revenue Administrator 613-382-2149, ext. 1114 or by emailing, taxesandrevenue@gananoque.ca. Failure to receive a tax notice does not alleviate the rate payer from late payment charges should the tax account become past due. The Town requests that residents retain receipts for income tax purposes. Receipt reprints are available for a fee of $10.00. Statements of account are available for a fee of $5.00.
Payment Methods
For your convenience the Town of Gananoque offers numerous methods for paying your property taxes including;
- In person with debit or cheque at the Municipal Office at 30 King Street East Via mail - make cheque payable to "The Town of Gananoque"
30 King Street East, Gananoque, ON K7G 1E9 - At the ATM machine of most financial institutions in Canada (use your tax bill stub)
- At the counter of most financial institutions in Canada (take your tax bill with you)
- Via internet banking - use your 15 digit roll number as the account number being paid
- Telephone banking
- One of the Pre-authorized Payment Plans - monthly, or on the installment date. Pre-authorized Payment Form
iCity Online
The Town of Gananoque is pleased to announce the launch of iCity Online — a new, convenient way for ratepayers to manage their accounts anytime, from anywhere.
What is the iCity Online Portal?
The iCity Online portal allows residents to securely access and manage their property tax and water & sewer accounts. By registering for an account, you can:
- View your account balances
- Receive bills electronically
- Access past bills online
- Manage your information through a secure and private platform
How Do I Register?
Visit: https://icityonline.gananoque.ca.
After creating a login, you will be able to link your accounts using the access codes provided on your bills.
Where Can I Find My Access Code?
Property Taxes
Your 2025 final property tax bill includes an access code.
You’ll find it directly below the Town’s information at the top of the bill.
Use this access code along with your roll number and the on-screen instructions to complete your registration.
Water/Wastewater
The Town will no longer issue e-bills.
The 4th-quarter billing, to be issued in January 2026, will include your access code.
Use this code along with your account number and the provided instructions to register and link your account.
Need Assistance? We’re Here to Help
Property Taxes
Sherri Ogilvie, Taxes and Revenue Administrator
📞 613-382-2149 ext. 1114
📧 taxesandrevenue@gananoque.ca
Utility Accounts (Water/Wastewater)
Traci Vandusen, Utility Administrator
📞 613-382-2149 ext. 1117
📧 utilitybills@gananoque.ca
