Utilities and Billing

Utilities and Billing

Paying Your Water Bill

Water and Wastewater bills are mailed out quarterly

You can pay your water bill using any of the following methods:

  • Pre-Authorized Payment – by monthly payment on the first business day of the month or quarterly on the bill due date – please see details below
  • Online Banking / Telephone Banking – register Gananoque PWB on your list of billers, be sure to put in your complete  account number
  • At your bank – at the ATM or at the teller
  • Mail a cheque - payable to Town of Gananoque
  • At Town Hall – we accept debit or cheques - *no credit cards accepted*

How to Read Your Water Bill Video

The Town of Gananoque is pleased to announce the launch of iCity Online — a new, convenient way for ratepayers to manage their accounts anytime, from anywhere.

iCity Online

What is the iCity Online Portal?

The iCity Online portal allows residents to securely access and manage their property tax and water & sewer accounts. By registering for an account, you can:

  • View your account balances
  • Receive bills electronically
  • Access past bills online
  • Manage your information through a secure and private platform

How Do I Register?

Visit: https://icityonline.gananoque.ca.
After creating a login, you will be able to link your accounts using the access codes provided on your bills.

Where Can I Find My Access Code?

Property Taxes
Your 2025 final property tax bill includes an access code.
You’ll find it directly below the Town’s information at the top of the bill.
Use this access code along with your roll number and the on-screen instructions to complete your registration.

Water/Wastewater
The Town will no longer issue e-bills.
The 4th-quarter billing, to be issued in January 2026, will include your access code.
Use this code along with your account number and the provided instructions to register and link your account.

Need Assistance? We’re Here to Help

Property Taxes
Sherri Ogilvie, Taxes and Revenue Administrator
📞 613-382-2149 ext. 1114
📧 taxesandrevenue@gananoque.ca

Utility Accounts (Water/Wastewater)
Traci Vandusen, Utility Administrator
📞 613-382-2149 ext. 1117
📧 utilitybills@gananoque.ca

We offer e-billing

You can receive your quarterly water bill by email. To participate send a request to utilitybills@gananoque.ca

Pre-Authorized Payment Plans

Quarterly – pay the full amount due on the bill due date automatically from your bank account.

To set up your utilities account for quarterly pre-authorized payment, print the application and submit to Town Hall – you will receive confirmation that the plan is set up via mail or email. 

Pre-Authorized Utility Billing- Printable Version

Pre-Authorized Utility Billing- Online Version

Monthly – pay an equal monthly payment amount on the first business day of every month automatically from your bank account.

To calculate your monthly amount we use your own account consumption history for the past year, multiplied out by the current rates and divided by twelve so that your monthly payment reflects your average usage.  Equal payment accounts are reviewed annually to ensure the account is not getting too far ahead or too far behind.  Any balance owing or credit balance is then worked into your monthly payment amount and notification is sent. 

To set up your utilities account for monthly  pre-authorized payment, print the application and submit to Town Hall – you will receive confirmation that the plan is set up via mail or email.

Tenant or a Landlord?

The Town of Gananoque does not accept tenant applications for water utilities.  All residences and rental units must be in the owner’s name.

If you have any questions or concerns please feel free to contact:

Traci Vandusen Utility Administrator 613-382-2149 ext. 1117 utilitybills@gananoque.ca

Moving?

Please notify our office at 613-382-2149 ext 1117 or at utilitybills@gananoque.ca as soon as possible before your move date so we can arrange for your meter to be read.  Please provide us with a forwarding address so your final bill can be mailed to you.

Tips

Tips for checking for water leaks 

Water and Sewer rates