The Town of Gananoque strives at all times to provide its goods and services in a way that respects the dignity and independence of all people.

The Town of Gananoque is also committed to giving people with disabilities the same opportunity to access our goods and services and allowing them to benefit from the same services, in the same place and in a similar way as other customers.

Website

Vision Enhancement

Most Web browsers include functionality to allow users to increase or decrease the text on a Web page. On the Town's website please use the following to enhance the font:

Click Ctrl+ to Zoom in i.e. increase the font size
Click Ctrl- to Zoom out i.e. decrease the font size  

Or follow the paths:
View > Zoom (Firefox)
Page > Zoom (Internet Explorer)

Policies and Procedures

The following policies and procedures have been adopted by the Town:

• Notice of Temporary Disruption of Services: To avoid unexpected obstacles for people with disabilities, notice will be provided when any facility, technology or method that a person with a disability would use is temporarily disrupted or expected to be disrupted. A template of providing notice is included.

• AODA Compliance: This is an introduction meant to provide information regarding the background and purpose of the AODA, define terms contained within the policies and outline the application, any exclusions and the criteria for reviews and changes to the policies.

• Notice of Availability of Documents: The Accessible Customer Service standard specifies that any document required under the standard will be provided to the public upon request. This policy states that the Town will provide notice of availability of all documents. A template for this is included. 
  Notice of Availability of Documents Form

• Alternative Format Documents: This policy is intended to recognize that people with disabilities often use methods other than standard print to access information. The policy describes the procedure for providing alternative formats of documents when requested.                                                       Request for Alternative Format Document Form

• Assistive Devices Policy: This policy states that people with disabilities will be allowed to use their own personal assistive devices and outlines all measures the Town offers on-site to enable people with disabilities to access our goods and services.

• Customer Feedback Policy: The procedures involved with receiving and responding to customer feedback are outlined in this policy. This policy also states that information regarding our feedback process must be made readily available. Templates for receiving and recording feedback are included.    Customer Feedback Form and the Notice of Customer Feedback Process Form

• Service Animals and Support Persons: This policy states that people with disabilities will be allowed to be accompanied by their service animal or support person in all areas of our premises that are open to the public.

• Training: A major component of the Accessible Customer Service standard is to provide training to everyone in our organization who deals with the public as well as other third parties who act on our behalf. This policy outlines who is to be trained, the content, timing and method of training and the procedure for keeping a record of training.

• Accessible Customer Service - Best Policies and Procedures [PDF: 487kb, 16pages]

• Accessiblity Plan - Multi-Year

• Accessibility in the Town's Workplace/s - see by-law 2014-110

Should you wish to comment on your previous experience within the Town, please complete the Feedback form:

Please contact the Town of Gananoque for further information about these policies and procedures.