Water and Sewer

Quality Management System Policy

Gananoque is committed to comply with all applicable legislation and regulatory requirements, as it pertains to drinking water quality, to supply consumers with safe drinking water and is committed to the maintenance and continual improvement of the Quality Management System.

We achieve these goals through the implementation of the management system comprised of policies, procedures, instructions and forms that demonstrate risk based treatment process evaluation, staff and Operating Authority personnel competency, open communications, appropriate contingency/incident response measures and response to consumers’ concerns in a timely manner.

The drinking water system’s owners, supervisors, managers and the employees who are directly involved in the supply of drinking water, share responsibilities of implementing, maintaining and contributing to the continual improvement of the QMS.

Operational Plan v2.10 DWQMS 2.0

Water and Wastewater System Fact Sheet

Helpful Tips

Did you know?
A five-minute shower with a standard showerhead uses 100L of water.
A five-minute shower with a low-flow showerhead uses 35L of water. Information on how to conserve water

Did you know?
A tap leaking one drop of water per second wastes more than 25 L of water a day! That’s 9,000 L a year! Tips for checking water leaks

Chlorine in your Water
The Gananoque James W. King Drinking Water System meets all water quality standards. In accordance with the Ontario Safe Drinking Water Act, chlorine is added as a primary disinfectant during the water purification process to ensure our tap water is safe by eliminating microorganisms, such as bacteria and viruses, and other pathogens. The addition of chlorine is recognized and approved for use in drinking water systems in Ontario and has greatly reduced the risk of waterborne diseases and illnesses.

Click here for more details. Chlorine in Drinking Water

Please do not flush

Keep Our Sewers Safe - Fat Oil and Grease brochure

After Hours Emergency Contact Number